Outclassing the Competition: Business Etiquette & International Protocol for Rising Executives

Course Outline:

As increasing numbers of companies do business in the global arena, sales persons and middle and upper management executives realize they need to know contemporary business etiquette and international protocols that will set them apart and ahead of their competition. Such a code of behavior confirms the quality of your organization through the actions of those who represent it. This one day, intensive workshop enables participants to learn and practice the behaviors that outclass their competition.

Topics:

• Greetings and Introductions: Kiss, Bow or Shake Hands
• The Role of Gender in Business
• Business Social Functions
• E-etiquette: Effective Use of Phone, Email and Fax
• How & When to Work a Room
• Dining With Confidence
• Cultural Sensitivity and International Custom

Cost ... $185 / person

The Protocol School of Washington® certifies our instructor as a business etiquette and international protocol trainer.

This course is owned and presented by Applied Quality Systems, Inc., with arrangements by AETS. Those responsible for planning, scheduling and auditing ISO 14000, quality assurance, and environmental specialists should attend. Audit experience is not necessary. Course materials are provided.